Refund policy

At Muted Ritual, we want you to feel confident in every purchase. If there is an issue with your order, we're here to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

Products must be unused, unopened, and in their original packaging.
Items must be in the same condition as received.
Proof of purchase or order confirmation is required.

Due to hygiene and safety considerations, we cannot accept returns on opened, used, or tested skincare products.

To request a return, please contact us at:

hello@mutedritual.com

If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at hello@mutedritual.com and include:

Your order number
A description of the issue
Photos of the product and packaging

We'll review the issue and work quickly to make it right.

Non-Returnable Items

The following items are not eligible for return:

Opened or used skincare products
Sale or clearance items
Gift cards
Promotional or complimentary items
Products damaged through misuse, improper storage, or normal wear

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please submit a return request (if eligible) and place a new order separately.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of our error or a damaged item.

European Union Customers

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receipt under applicable consumer protection laws.

To qualify, products must be unopened, unused, and in their original condition.