Shipping policy

At Muted Ritual, we carefully pack and dispatch every order with the same intention that goes into curating our skincare collection.

Processing Times

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We currently ship throughout the United States.

Delivery Times

Estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: Delivery estimates will be shown at checkout when available

Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Tracking Your Order

Once your order has shipped, you'll receive a tracking number via email so you can follow your package's journey.

If you have not received your tracking information within 3 business days of placing your order, please contact us.

Lost, Delayed, or Damaged Packages

While we work with trusted shipping partners, Muted Ritual is not responsible for delays caused by carriers once an order has been dispatched.

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date and we'll do our best to assist.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Muted Ritual is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible and we'll do our best to make changes before dispatch.